Technical Support Specialist
Remote
Full Time
Student (High School)
Location: Remote
Department: IT / Customer Support
Reports To: IT Manager / Technical Support Manager
Employment Type: Full-Time
Position Overview
We are seeking a knowledgeable and customer-focused Technical Support Specialist to provide remote technical assistance to clients and internal teams. The ideal candidate will diagnose and resolve hardware, software, and system-related issues while delivering exceptional customer service.
This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a remote environment.
Key Responsibilities
Provide remote technical support via phone, email, chat, or ticketing systems
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain computer systems and applications
Document support requests, resolutions, and system updates accurately
Escalate complex technical issues to higher-level support when necessary
Assist with onboarding/offboarding technical setup for employees
Maintain knowledge base articles and technical documentation
Ensure timely resolution of tickets in accordance with service-level agreements (SLAs)
Educate users on best practices and system functionality
Qualifications & Requirements
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of technical support or help desk experience
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Google Workspace, and common business applications
Basic understanding of networking concepts (TCP/IP, VPN, DNS, routers)
Experience with remote desktop tools and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently in a remote setting
Preferred Skills
CompTIA A+, Network+, or similar certifications
Experience supporting cloud-based platforms
Knowledge of cybersecurity best practices
Experience in multi-location or remote workforce environments
Work Environment
Fully remote
Standard business hours
Performance-based metrics and ticket resolution targets
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off
Remote work flexibility
Professional development and certification support
Department: IT / Customer Support
Reports To: IT Manager / Technical Support Manager
Employment Type: Full-Time
Position Overview
We are seeking a knowledgeable and customer-focused Technical Support Specialist to provide remote technical assistance to clients and internal teams. The ideal candidate will diagnose and resolve hardware, software, and system-related issues while delivering exceptional customer service.
This role requires strong troubleshooting skills, clear communication, and the ability to work independently in a remote environment.
Key Responsibilities
Provide remote technical support via phone, email, chat, or ticketing systems
Diagnose and resolve hardware, software, and network issues
Install, configure, and maintain computer systems and applications
Document support requests, resolutions, and system updates accurately
Escalate complex technical issues to higher-level support when necessary
Assist with onboarding/offboarding technical setup for employees
Maintain knowledge base articles and technical documentation
Ensure timely resolution of tickets in accordance with service-level agreements (SLAs)
Educate users on best practices and system functionality
Qualifications & Requirements
Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
2+ years of technical support or help desk experience
Strong knowledge of Windows and/or macOS operating systems
Familiarity with Microsoft 365, Google Workspace, and common business applications
Basic understanding of networking concepts (TCP/IP, VPN, DNS, routers)
Experience with remote desktop tools and ticketing systems
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication skills
Ability to work independently in a remote setting
Preferred Skills
CompTIA A+, Network+, or similar certifications
Experience supporting cloud-based platforms
Knowledge of cybersecurity best practices
Experience in multi-location or remote workforce environments
Work Environment
Fully remote
Standard business hours
Performance-based metrics and ticket resolution targets
Compensation & Benefits
Competitive salary based on experience
Health, dental, and vision insurance
Paid time off
Remote work flexibility
Professional development and certification support
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